Personal, Wellbeing and Resilience-building Coaching

Coach Supervisor

Leadership Performance Facilitator 

Conference and Motivational Speaker

About Me

I am an accredited Executive and Personal life Coach specialising in wellbeing and resilience-building.  I supervise other coaches and assess EMCC European Individual Accreditation applications. I am accredited by, and registered with the EMCC, ICF and BPS.

I started my career as an economics and dramatic art teacher, later training as an organisational psychologist and executive and mental health and wellbeing coach.  My science masters was in health ergonomics,  specialising in workplace wellbeing, and the impact of stress on performance.

My passion is in resilience, and the neuroscientific and positive psychology research  behind resilience-building. I have coached people on work-life balance, resilience-building and communication and performance issues for the past 20 years.  

I have designed and delivered resilience-building, mental health and wellbeing & leadership development programmes for companies in government, corporate and higher education institutions in Ireland, the UK, South Africa, New Zealand and Bahrain.

I immigrated to Ireland from South Africa (via New Zealand), bringing my family and my elderly mother with me, making Ireland my home for the past 12 years.   I consider myself a resilient person -  a mother of five, who has survived two cancers, and the divorce from, and death of my spouses and other family members, I share any relevant  experience and my passion, motivation and zest for life with my audiences.   I love traveling and have travelled extensively in Europe and the USA.



MSc. in Health Ergonomics (Human Factors), University of Derby, United Kingdom
Advanced Diploma in Personal, Leadership & Executive Coaching (EMCC)
Advanced Diploma in Mental Health & Wellbeing Coaching (EMCC) Corporate Wellness Coach & Sleep Science Coach (Spencer Institute, USA)                                                                                 Coach Supervisor & EIA Assessor (EMCC)
British Psychological Society Registered Test User & Administrator Personality & Ability
BCom (Industrial & Organisational Psychology) South Africa
PGDip. in Project Management, CIBM, South Africa
PGDip. in Human Resource Management, SAIMS, South Africa
Teaching Licentiate in Speech and Drama, Unisa, South Africa

Coaching for Resilience-building - using the Resilient and Happy Heart Puzzle  at the European Mentoring and Coaching Council International Conference (2017)
Coaching for Resilience Building (2016/7)
HR Management National Conference, Ireland (2015)
Conflict Management for win-win situations (2015/16/17)
Coaching for Line Managers
Leadership and Team Coaching
Wellbeing in the Workplace
Neuroscience and resilience building  
Mentoring in the Workplace

Resilience-building Coaching


Most people are resilient to a certain extent, and any person can learn how to become more resilient.  With a deeper understanding of what makes a person resilient, and what interventions can make a person more resilient, a coach or resilience-building facilitator can help a client, team individual or team identify what resilience-building techniques they currently use, and how they can increase their ability to be resilient.  

I have developed a resilience-building model (The Resilient Human System Model©) that explains how elements of a human system interact with the other when  a person is well, unwell, stressed or unstressed, and a resilience-building tool (The Resilient and Happy Heart) that identifies those interventions or practices that can help a person stay resilient and well through life and work stressors.


Resilience is not just the ability to ‘bounce back’ – it is a dynamic concept that is can be developed in a person (Rutter, 2012) and is not just a single trait that a person is either born with or not.  Being open to learning and growth and knowing that a way can be found through adversity, is a key part of being resilient.  

Whilst Davis (2008) suggests that resilience is a particular lifestyle characterised by the use of a positive outlook to overcome frustration, disappointment, discouragement and formidable challenges, Dodge, Daly, Huyton, & Sanders (2012) propose that ‘..wellbeing, or resilience ..(is) the balance point between an individual’s resource pool and the challenges faced’ (p 230).


Research indicates that people can strengthen their ability to be resilient by harnessing, learning and using various techniques or skills which are associated with the ability to be resilient in the cognitive, emotional, physical, social and spiritual (or sense of connectedness) domains (Bharwaney, 2015) (Di Fabio & Palazzeschi, 2015) (Green & Humphrey, 2012).

All of the resilience-builders in the Resilient and Happy Heart Puzzle Tool © are grounded in one or more of the sciences i.e. neuroscience, coaching, social psychology, organisational psychology, cognitive behavioural psychology etc. Some of the resilience-building techniques that can be used in the cognitive part of a human system - the mind/brain resilience-builders -  are, for instance, 

  • Managing thoughts and self-talk (CB psychology, social psychology, NLP, coaching)
  • Taking control (organisational psychology, coaching)
  • Being in the moment (mindfulness, neuroscience, coaching)
  • Balancing expectations (neuroscience, coaching, social psychology)
  • Making positive choices (positive psychology, CB psychology, coaching)
  • Setting goals and taking action (coaching)
  • Learning new skills (neuroscience, coaching)

There are at least 15 other resilience-building techniques related to the other areas (emotional, social, physical and spiritual or sense of connectedness) of the resilient human system.


Burnout and sustained work engagement (achieved by being resilient), are on opposite sides of the engagement/resilience-burnout continuum. Elements that can enhance wellbeing, meaning and opportunities to flourish, can enhance engagement (the antipode of burnout) (Strümpfer, 2003).  

It follows then, that resilience-building techniques might also create tendencies that can resist burnout. Teams and team leaders who are under high-pressure and susceptible to burnout can benefit from a resilience-building programme (or coach) as well as the common wellbeing programmes offered, to assist them to acknowledge, prioritise and maximise their resilience-building resources for their own, and the teams benefit.

If you would like to learn understand more about the resilient human system and the interaction and use of resilience-builders and the resilient heart tool, scroll down, or contact Shelley on 0894651147 or email shelley@kingstowncollege.ie.